Anonymous
map-marker Gainesville, Georgia

Power bill just doubled!!!

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New smart meters??? My power bill has literally DOUBLED for the past two months!!!!! I went from a bill of $101 and $131 last January and February.. to bills of $211 and a whopping $236 this Jan and Feb!!!!! Is there nothing we can do about this? My water bill also literally DOUBLED also. This is not right. The greed of these people amaze me. I mean.. It didn't just go up some... My utility bills have doubled!!!! If anyone has any idea at all what can be done about this, please let me know. We work hard for our money and most of us live paycheck to paycheck.... They should not be able to get away with doubling our monthly bill!!!!
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Reason of review:
Pricing issue
Anonymous

Their security service is awful

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I ordered a system, which is a wireless self installed (like Simply Safe). They called to verify, which I did. They need a signature to ship it and I couldn't be home those hours. We agreed I was to pick it up. Long story short, just hours after confirming I would pick it up they shipped it. I cancelled the order. If they cannot get a simple order correct without screwing it up , I will not pay them to keep my home safe. Poor communication, I felt like I was dealing with ***. I believe that their sales department will tell you anything to get you signed up and get you to buy more than you need. I think that keeping your home safe comes second to them charging as much as they can.
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Cons:
  • Additude
Reason of review:
Poor customer service
Anonymous
map-marker Lawrenceville, Georgia

WORST COMPANY EVER!!

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Every month my power bill is over $150 and keeps going up now its $250! WHY DO THEY CHARGE SO MUCH MONEY THIS IS RIDICULOUS!
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Reason of review:
Pricing issue
Anonymous

Resolved

Just wanted to say that my bill doubling issue has been resolved. I spoke with someone who took the time to show me why the bill doubled and compared just how much colder certain months have been this year compared to last year. I've now gone on a budgeted plan that should protect better against those high spikes. Thanks.
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Reason of review:
Good customer service
Anonymous
map-marker Lawrenceville, Georgia

Horrible customer service and generally horrible company

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I recently received my last months bill which About his deal that is probably double to almost triple what are usually get charge for my electricity. I found out that my thermostat and heater was not working properly and basically my heater was working double what it should.

My Apartment complex finally fixed the issue however when I contacted Jackson EMC to see about getting a credit due to the mount function I was really told that I would not be getting any type of credit and that the electricity was use they are for the bill was due. The manager John and I believe his name was was very rude and cut me off while I attempted to explain to him the Malfunction. They should be definitely options of credit or adjustments for customers who can provide proof of issues related to a higher bill.

Lastly when I requested a copy of my usage to be emailed to me he said he was going to do it but I have yet to receive any email. This is just plain old horrible customer service and I intend to file a complaint with the Better Business Bureau.

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Reason of review:
Poor customer service
Anonymous

Terrible Customer Service

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Terrible customer service. I so wish I lived in a Georgia Power area . Jeff in corporate is very hard to deal with
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Reason of review:
Poor customer service
1 comment
Guest

I completely agree ! I am very unhappy with this company .

I do have to ask for payment arrangements nearly every month as my power bills seem to be $400 + It's outrageous ! Always honor my arrangements and now they don't even want to offer arrangements.

Suggested I ask a church to help me pay .

I have other friends and neighbors who travel often are not home much and have $500 bills per month and not understanding why they are so high

Anonymous

Wish I could change companies

High bills ! Customer service can not work with you & most especially in district office are very rude ! Power bills $400 + ?!!!!!
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Reason of review:
Pricing issue
Anonymous

Service cut off 7 days after due date

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I work busy seasons where I work 7 days a week, 10 to 15 hours a day. I forget to pay things.

I can understand cutting off for non payment if it is over 30 days and a large amount. But I owe $170, have been a customer for over 12 years, and the due date was changed, for their convenience to the 9th. Today is the morning of the 17th.

Unbelievable that this is allowed for a utility company to practice like this. I will make sure to write to everyone I can to tell them what a scam this company is!

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Reason of review:
Problems with payment
2 comments
Guest

EMC only allows a 10 day grace period. Then power is shut off of not paid.

Guest

So true - these folks are absolute fools in their people management.

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Anonymous
map-marker Lawrenceville, Georgia

Horrible customer service

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This company is a scam. I just got with this company. My bill is due on the 3rd and here it is the 13th and i come home and my electricity is cut off. My bill was only $113 dollars. No phone calls have i received and i set up for paperless billing. horrible communication.
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Reason of review:
Problems with payment
Anonymous
map-marker Jefferson, Georgia

Rude employees

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We've been without power for three days. I called to find out if they would be working in our area today.

After waiting on the phone for 15-20 minutes for a person Betty came on the line. What a ***. I pay my bill I waited 3 days without power before trying to get a little information. That hateful *** talked to me in a condescending manner.

She said there were broken poles, and it takes several hours to fix them. Only thing is no poles are down around us, and they have power on both ends of the roads to this neighborhood.

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Reason of review:
Poor customer service
1 comment
Guest

Jackson EMC advised me that it would be the middle of next week before I had power. This is poor planning on there part.

They were aware of the hurricane a week ago and should have planned accordingly. But this is the type of customer service they are giving to there customers.

Very poor service. There should have been contractors waiting in the area when the hurricane hit Miami.

Anonymous
map-marker Gainesville, Georgia

Unprepared uninformed idiots

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I've been without power since Monday due to the storm. Only issue with that is there is only a single downed line affecting my power and no other issues in sight. It's a live wire and we've put in multiple reports and saw no one even come check it until Thursday. I'm a college student with things to do involving power and the fact we've been given no estimate of time for when it will be fixed is absurd. I'm irate with this good for nothing company and if you have a chance choose a different energy provider.
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Reason of review:
Poor customer service
Charlotte S Isn

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Verified Reviewer
| map-marker Lawrenceville, Georgia

Hate Jacksonemc Electirc

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I hate that we can't pick our on power company. I have had toask for an extension of 7 days and tried for 2 hours to get it to go thru all it would do is turn and turn....

however got it to go thru on Sunday.... It was paid and now they say I can have another extension for 6months for one broken, Friday to sunday that wasn't my fault..... They won't give ya time to pay and they just laugh at ya on the phone when you call... it's 90+ degrees,my 80 yr old mother lives with me and they wont wait 9 days for payment..

not good customer service... but what can we do, they have us by the balls so i guess we sit here with NO power for 9 days, food will ruin and hopefully she won't die from heat stroke all for 9 *** days...

Did I say how much I HATE HATE HATE HATE HATE HATE JACKSON EMC..... BELIEVE ME MY NEXT HOUSE WILL NOT BE JACKSON EMC, THAT WILL BE THE FIRST THING I ASK BEFORE BUYING

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Cons:
  • Hate hate hate them
  • Poor communication
Reason of review:
Poor customer service

Preferred solution: Let the company propose a solution

Anonymous

CUT SERVICE AND LAUGH AT YOU WHEN YOU CANT GET A TIMEFRAME

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They cut my service because they didn't receive my check. They charge you a $70 connection fee and $130 if its "AFTER HOURS".

You dont get a courtesy call to tell you theyre about to cut it off. You get home to a hot house. Of course they say its "not their fault" aka not their problem, sucks for you. They wont give me a straight answer when they would reconnect.

When I called after the 10th time (5 hours later) they did it in a few seconds. I cant go to another service because they don't service my area!!!!!!!!!!!!!!!

Very frustrating to use this company. Don't use them if you have other options.

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Loss:
$100
Reason of review:
Poor customer service
Anonymous

Worst Customer Service

You guys really suck! Seriously suck!

From your *** online site to you customer service associates. Ga power is so much better! At least they have an online payment service that makes sense and customer service representative associates that know what's going on. I call you and you tell me tall call back??

What kind of lazy bull *** is that. If the electricity market was unregulated, you guys would go under real quick. Just pathetic!! You should be ashamed!!!

This company needs to restructure and get rid of these old white ladies that hate their job.

Hire some tech savy young people and update your *** site. Get with it!

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Reason of review:
Poor customer service
1 comment
Guest

I HATE JACKSON EMC, They don't seem to care about my neighborhood, when they fixed what we thought was our problem, us and other neighborhoods still don't have power. BUT GUESS WHAT THEY DIDNT CARE AND SAID WE'LL BUT NOOOOO THEY NOT FIXING THE PROBLEM. Jackson emc, I HOPE YOU GO BANKRUPT YOU LAZY ***

Anonymous

Poor poor poor

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Jackson cut my power off for 85 dollars for 10 days late. This company is trash if you ask me. 10 day late cut off
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Reason of review:
Problems with payment